At Sokkussu, we want to ensure that you have a seamless shopping experience. That's why we have a clear and straightforward shipping and returns policy in place. Read on to learn more about how we handle shipping and returns.
Shipping
We offer India wide FREE shipping, so no matter where you are, you can enjoy our unique and artistic socks. We strive to process and ship your order as quickly as possible. Once your order is placed, please allow 1-2 business days for processing. After processing, the estimated delivery time will depend on your location and the shipping method you choose at checkout.
We offer expedited delivery that gets your order to you within 0–7 business days.
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.
Returns
We understand that sometimes things don't work out as planned. If you're not completely satisfied with your purchase, we offer a 14-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy.
To initiate a return, please contact us at hello@sokkussu.com Our friendly customer support team will guide you through the process and provide you with a return shipping label, as well as instructions on where to send your package.
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Cancellation Policy
We understand that circumstances may change, and you might need to cancel your order. Here's how our cancellation policy works:
Cancellations before shipment: You can cancel your order free of charge at any time before it ships. To cancel, simply contact us on email at hello@sokkussu.com
Cancellations after shipment: Unfortunately, once your order has shipped, we cannot cancel it. However, you can still return the unopened and unused items according to our return policy.
Please note:
Processing times for cancellations may vary. We'll do our best to accommodate your request as quickly as possible.
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out to us at hello@sokkusu.com. We're here to assist you and ensure your satisfaction.